Contact Us Frequently Asked Questions
FAQs BROOKLYN HOME
FREQUENT QUESTIONS
What is the quality of the materials used in Brooklyn Home furniture?
At Brooklyn Home, we pride ourselves on using the highest quality materials in the manufacturing of our furniture. Our products are manufactured in Europe and Asia using fine Italian leather, Turkish fabrics, German hardware, Hornbeam, Pine, Soft and High Density (HD) Foam and Feathers guaranteeing exceptional durability, comfort and style.
How can I place an order?
You can place an order through our website www.brooklynhome.mx or by visiting any of our stores in New York, New Jersey or Playa del Carmen, Mexico. You can also contact our customer service team for more information on how to place an order. For Customer Service, send an email to info@brooklynhome.mx or contact us by our WhatsApp number +52 984 876 9056.
What is the delivery time for Brooklyn Home furniture?
Delivery time for our furniture may vary depending on the product and delivery location. Our customer service team will provide you with a delivery time estimate once you have placed your order. Please remember that custom orders and orders that are out of stock in store may take up to 8-10 weeks for final delivery as our main factories are located in Europe and Asia. For orders in which the products are currently in the store, the delivery time will depend on the customer and the contracted shipping company.
Do you offer custom design services?
Yes, at Brooklyn Home we offer custom design services to fit the specific needs of our clients. Our design team will work with you to create custom furniture that perfectly fits your space and style. Once our team has prepared the different project options, they will be presented to you through a 3D Render to create an image or video to show you your concept, idea or project in a digital and realistic way. This will allow you to see in real time what your project would look like and will help you better visualize different design options before making a final decision. Our goal is to offer you a personalized and unique design experience that reflects your style and personality.
What is Brooklyn Home's return policy?
We accept returns within 7 days of delivering your order. Products must be in their original and unused condition. For more information about our return policy, please see our Return and Refund Policies page.
How can I contact Brooklyn Home customer service?
You can contact our Customer Service team by sending an email to info@brooklynhome.mx or calling +52 984 876 9056. Our team will be happy to help you with any questions or concerns you may have.
How can I care for and maintain Brooklyn Home furniture?
We recommend following the Care and Cleaning instructions provided with your furniture. In general, it is important to avoid direct exposure to the sun and excessive humidity, as well as use gentle, non-abrasive cleaning products. If you have any specific questions about caring for your furniture, please do not hesitate to contact our Customer Service team.
What should I do if I have a problem with my order or my furniture?
If you have any problems with your order or your furniture, please contact our Customer Service team as soon as possible. We will be happy to help you resolve any problems and ensure your satisfaction with our products and services.
Do you offer installation services for Brooklyn Home furniture?
Yes, we offer installation services for our furniture. Our team of professional installers will be in charge of assembling and placing your furniture in your space according to your preferences. For more information about installation services, please contact our Customer Service team.
What is Brooklyn Home's warranty policy?
We offer a limited warranty on all of our products. If you have any issues with the quality or performance of your furniture, please contact our Customer Service team for assistance. For more information about our warranty policy, please see our Warranty Policies page.
What payment methods are accepted by Brooklyn Home?
We accept several payment methods, including cash payments, credit and debit cards (Visa, MasterCard, American Express), bank transfers and PayPal. For more information on available payment methods, please see our FAQ page or contact our customer service team.
Does Brooklyn Home work with developer projects?
Yes, at Brooklyn Home we collaborate with project developers to offer custom furniture and interior design solutions for residential and commercial projects. Our design and sales team is trained to work together with developers to create unique and functional spaces that meet the requirements of the project. For more information, consult the Developer Projects page or contact our customer service team via email info@brooklynhome.mx or contact directly at the WhatsApp number +52 984 876 9056.
What specific services does Brooklyn Home offer for developer projects?
We offer a wide range of services for developer projects, including personalized interior design, advice on furniture selection and finishes, project management and delivery logistics. Our goal is to provide comprehensive solutions that meet the needs of each project in an efficient and professional manner.
Does Brooklyn Home offer special discounts for developer projects?
Yes, at Brooklyn Home we offer special discounts for qualifying developer projects. Our sales team can provide more information about our discount programs and how to apply them to your project. For more information, contact our Customer Service team via email info@brooklynhome.mx or contact directly at the WhatsApp number +52 984 876 9056.
How can a project developer start working with Brooklyn Home?
To start working with us on your development project, simply contact our sales and design team. We will be happy to schedule an initial meeting to discuss your needs and how we can help you achieve your design and furnishing goals.
We hope that these frequently asked questions related to developer projects are useful. If you have any other questions, please do not hesitate to contact us.
We hope you find these FAQs and answers helpful. If you have any other questions, please do not hesitate to contact our customer service team.
Info Email: info@brooklynhome.mx
Support Email: support@brooklynhome.mx
WhatsApp Phone: +52 984 876 9056
Address: LOC1 CARR FED CNC-TLM, Manzana 23 Lote 2, Luis Donaldo Colosio, 77712 Playa del Carmen, QR